The Melbourne Cricket Club is a private club with public responsibilities. It has two primary roles: -
- managing the MCG as the world's best stadium for all people;
- providing the best services and facilities to its members;
whilst ensuring our unique sporting culture and heritage are enhanced and appreciated.
The club prides itself on the respect and esteem it has earnt over its long and prestigious history. As staff, we respect our work colleagues, their abilities and views. We work as a team towards a common goal.
By pursuing excellence and using our people to constantly deliver on our promises, we will earn the respect of our colleagues, stakeholders, customers and the wider community.
People are the most important asset in our organisation. Our staff feel important through a variety of recognition programs and initiatives and are immensely proud of their involvement at such an iconic venue.
Our staff enjoy their time at work and are recognised in a variety of ways for their performance. Integrity, honesty, loyalty and teamwork are the keys to providing a memorable customer service experience for our patrons and members.
We will continue to develop the MCG into one of the world's finest sporting stadiums and Australia's greatest sporting icon, drawing on our history to reinforce its image as the People's Ground.
The club's history, its rich and vast heritage collection and its culture will be observed, preserved and displayed for our members and visitors to savour.
We are committed, collectively and as individuals, to strive for excellence at all times - using the best suited products and processes to deliver major events and consistently exceed expectations of service to our customers.
We commit to improving the level of enjoyment for patrons, members and their guests while at the MCG.