23 March, 2020

A Message From The President: COVID-19


Dear Members,

I write to you following the Federal Government’s announcement regarding tighter restrictions being imposed across the country because of the escalating COVID-19 pandemic.

These restrictions are to keep all of us safe, to protect those most at risk and to limit the impact the growing number of cases will have on our health system. The sooner we all respect these restrictions, the sooner we can get back to doing what we love most. For me, one of those things is watching the cricket or football from the Reserve.

While this period will be tough, I implore you to play your role to keep one another safe. As our AFL coaches often say, it is the one percenters that will make the difference.

Aligned with the Victorian and Federal Governments’ announcements yesterday, the AFL confirmed their season will be halted until at least Sunday May 31, the end of what would have been Round 11. 

For members who purchased daily reserved seats or visitor tickets from Round 2 through to Round 11, you will be contacted by either Ticketek or by the Club.

Please be mindful and patient as the Club works through the logistics and communication of those arrangements.

Due to the directive to close non-essential workplaces, the Membership Services Counter within Gate 2 at the MCG will not open for the foreseeable future with the health and safety of the Club’s staff remaining paramount.

However, the Club’s social media channels and the email address membership@mcc.org.au remain open for members queries.

We will continue to work with the AFL, the Government and the health authorities on navigating what the AFL season will look like post May 31 and continue to update members accordingly.

We might not physically be able to come together for the foreseeable future, but the Melbourne Cricket Club membership is still a strong community and we can all play our part in keeping one another safe in the face of adversity. 

My thoughts are with you, your families, loved ones and friends and my hope is that you stay well and safe.

Kind regards,

Michael Happell

Frequently Asked Questions

Can I book for member dining or internal passes?

The 2020 AFL Premiership Season has been suspended until at least May 31 and as such no matches will be played at the venue for the foreseeable future. Therefore and in conjunction with the current restrictions on indoor gatherings of more than 100 people and outdoor gatherings of more than 500 people, MCC members are not at this time able to book dining or passes at this time. 

Can I get a refund on my daily reserved/general admission ticket for upcoming events?

For members who purchased daily reserved seats or visitor tickets from Round 2 through to Round 11, you will be communicated to via Ticketek or via the Club directly.

For those members who had purchased daily reserved seats or visitor tickets from Round 1 matches, refund details would have been communicated to you via Ticketek or the Club. In the event this has not happened, please contact the Club on membership@mcc.org.au

Whilst the AFL has suspended the AFL Premiership season until at least May 31, the situation regarding the impact of COVID-19 is still evolving. As such we will continue to keep members informed regarding future games as details emerge.

I purchased daily tickets at the MCC Gate 2 counter – how do I get a refund?

Members who purchased reserved seat/visitor tickets at the MCC membership counter located at the MCG will be contacted directly by our membership team.

How can I contact the Club during this period?

Due to the directive to close non-essential workplaces, the Membership Services Counter within Gate 2 at the MCG will not open for the foreseeable future with the health and safety of the Club’s staff remaining paramount.

However, during this period the Club’s social media channels and the email address membership@mcc.org.au will remain open for members’ queries between 9am and 5pm Monday to Friday. 

Will future events be cancelled/closed to public and members?

The MCC is continuing to closely monitor the evolving COVID-19 situation and act on the advice of the government and relevant health authorities.

The 2020 AFL Premiership Season is currently suspended until at least May 31. We will continue to work with the AFL to provide updates on future rounds as the situation progresses.

Can I get a refund on my membership if events/games are cancelled? 

The MCC is currently working through the impact to Club members due to the 2020 AFL Premiership Season's suspension until at least May 31. With our annual membership subscription season running from September through to August, 2019/20 Club members have already had access to the 2019 AFL Finals Series including the AFL Grand Final, BBL cricket season and International cricket, including the Boxing Day Test. We are now waiting to be given further advice on the length of the suspension to the 2020 AFL Premiership Season which will allow us to make a fully informed decision on the options for our members in both the 2019/20 and 2020/21 subscription seasons. We'll continue to update members as the situation continues to unfold.

Will upcoming member functions (including special interest groups/sporting sections functions) be cancelled?

In line with the suspension of the 2020 AFL Premiership Season, all functions scheduled to take place at the MCG from now until at least May 31 have been cancelled. If further events are required to be cancelled we will communicate with members who are booked in and facilitate refunds in a timely manner.

Have the MCG Tours and Australian Sports Museum stopped operating?

In light of the advice from the Government and the Department of Health and Human Services (DHHS), the Australian Sports Museum, MCC Library, MCG Shop and MCG Tours have temporarily ceased operation for the foreseeable future.

I have a booking this month. What do I do?

Those who have booked tickets for the Australian Sports Museum and/or the MCG Tour from Tuesday March 17 through to May 31, including groups, schools and individual travellers, will be contacted by the MCC Customer Service team shortly with advice regarding rescheduling or refunds.

What is COVID-19/ Coronavirus?

COVID-19, commonly known as Coronavirus, is a respiratory illness caused by a new virus. Symptoms include fever, coughing, sore throat and shortness of breath. The virus can spread from person to person, but good hygiene can prevent infection. 

For further information please visit the Department of Health and Human Resources website www.health.gov.au